Return Policy

At Dreamers, your comfort and satisfaction come first. If you are not completely satisfied with your Relief Pillow, we’re here to help.

1. Returns Eligibility

  • Products can be returned within 7 days of delivery.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Used or damaged pillows (unless received defective) are not eligible for return due to hygiene reasons.

2. Process for Returns

  1. Contact our support team at [support email/phone] with your order details.

  2. Our team will provide instructions for return shipping.

  3. Once the item is received and inspected, we will notify you regarding the status of your return.

3. Non-Returnable Items

  • Gift cards or promotional items.

  • Clearance or final-sale products.

 

Refund Policy

We aim to make your experience risk-free and comfortable.

1. Refunds

  • Approved returns will be refunded to your original payment method within 7–10 business days after inspection.

  • Shipping charges are non-refundable.

  • If you received a defective or incorrect product, a full refund (including shipping) will be issued.

2. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of delivery.

3. Late or Missing Refunds

  • If you haven’t received your refund within the stated time, please check with your bank or credit card company.

  • If the issue persists, contact us at